Here are our answers to the most common questions about roofing.
How long has Mountain West Roofing been in business?
Mountain West Roofing was established in 2016 and our staff have a combined experience of more than 50 years.
Who, exactly, will be installing my roof? Are they employees or sub-contractors?
All our projects are completed by Mountain West Roofing employees. This allows for the optimal quality control and safety that you will not find with a sub-contractor. By using sub-contractors, the client leaves themselves exposed to poor quality workmanship due to lack of proper training, inadequate or non-existent insurance, and no WorkSafeBC coverage.
What training and experience does your crew have?
At Mountain West Roofing, we strive to provide the highest level of training possible. We have Interprovincial Red Seals on staff and offer apprenticeship programs with continued on-site training. We also offer additional training through some of our manufacturers.
What steps do you take to ensure the safety of your workers?
Mountain West Roofing always conducts site specific hazard assessments prior to the commencement of a project and has a fall protection plan in place. We also ensure that all our employees have proper training and have completed Level 1 First Aid and Fall Protection.
Do you have proper licensing, certification, and insurance?
Mountain West Roofing carries all the necessary licensing and certifications, and is a fully insured company.
Do you have WorkSafe?
Mountain West Roofing is in good standing with WorkSafeBC and has been since the company was established.
Are you BBB accredited?
Mountain West Roofing has an A+ rating with the Better Business Bureau.
Who will be my main contact during the project and how readily accessible will they be?
Each project will have a Superintendent and Foreman assigned and on-site. These will be your main points of contact, but our office is always available to help.
Who, besides the installers, will be overseeing my roof installation for quality?
The Superintendent will oversee the project and will be responsible for quality control.
How is payment handled?
We accept Cheque, E-transfer, Cash, and Credit Card. Our staff is always available to help with the payment process.
Is Mountain West Roofing able to provide references or the locations of completed projects that potential customers can view?
Mountain West Roofing can provide references and previously completed projects upon request. You can also check out our Google Reviews.
What are the signs that my roof needs replacing?
If you notice any of these issues on your roof, it may be time to consider roof replacement.
Asphalt Shingles: With asphalt shingle roof systems, granular loss would most likely be the first sign of deterioration. Other signs that it’s time for a new roof are exposed asphalt on the shingles, curling shingles, discoloration, missing or broken shingles, and excessive moss or algae.
Cedar Shakes/Shingles: With cedar shake/shingles, you will notice signs of cracking or splitting. They will also show signs of curling and rotting. They will be noticeably brittle, and you will find pieces or completely missing shingles throughout the roof system.
Torch-On Membrane: With torch-on roof systems, you will see cracking of the membrane. Granular loss will be noticeable, exposing the SBS membrane to weathering. You may also find blisters or bubbling in the roof system. The membrane may be losing its adhesion at the seams.
TPO/PVC: TPO and PVC will show visible signs of wear. The reinforcement that gives the membrane structure may start to become exposed. This is a concern because, if you can see the reinforcement, the water proofing elements of the membrane have deteriorated away. Also, the adhesion at the seams of heat welds may start to fail.
What is the best type of roof for Vancouver and the Lower Mainland weather?
We believe for our geographical location and weather that Asphalt Shingles are the best and most cost-effective roof system for sloped roofing, and Modified Bitumen (Torch-On) work best for flat or low slope roofing.
How long does it take to replace the average roof?
There are many factors that play into the duration of a project. Every roof is different, so every project will be completed in a different timeline. Our team goes over exactly what needs to be done and the time it will take with each and every one of our clients.
Will a new roof lower my energy bills?
The short answer is Yes! Installing a new roof will make your home more energy-efficient and help you cut down on energy costs. Older roofs are built using outdated roofing materials and building technology. This means older roof systems are less energy-efficient, putting a greater strain on your heating and cooling, and leading to higher energy bills.
Do I need to do anything to prepare for a new roof installation?
Our team will notify our clients if anything is required of them prior to the start of any project.
How often should I get my roof inspected or have maintenance performed?
Roof maintenance is very important and will save you money in the long run by extending the life of your roof system. Generally speaking, having a professional inspect your roof and having maintenance performed every 1–2 years would give you optimal performance of your roof system.
Is replacing my leaking roof the only option that I have?
No, in many cases, replacement is not necessary, and some continued maintenance and repairs can greatly extend the life of your current roof system.
Does Mountain West Roofing put all agreements and warranties in writing?
All Mountain West Roofing agreements and warranties are in writing.
Who is the warranty through – Mountain West Roofing or the manufacturer?
Mountain West Roofing is certified by the top manufacturers in the industry. This gives us the ability to offer extended warranty coverage from the manufacturer, as well as our 10-Year workmanship guarantee. The extended coverage is through the manufacturer and the workmanship is covered by us.
Do different types of roofs have different warranties?
Yes, warranties do vary depending on the manufacturer and the type of roof system that is installed.
Is the roofing warranty pro-rated or transferable?
All our warranties are transferable, and the pro-rated period of the warranty would depend on the policy of that specific manufacturer.
When is the best time of year to repair or replace your roof?
The best answer to this question is as soon as possible. Mountain West Roofing is doing repairs and installations all year round. Waiting to have your roof repaired or replaced can lead to additional costly repairs. Mountain West Roofing is excellent at strategically planning your roof repair or replacement project regardless of the time of year.
Have a question that isn’t covered here? Contact Mountain West Roofing today to learn more.